Refund policy

Change of mind
Flourish and Fancy does not accept returns or exchanges for change of mind. Please choose your items carefully before placing your order.

Faulty, damaged or incorrect items
If your item arrives damaged, is faulty or is not what you ordered, please contact us through our website with your order number and a description of the issue. Photos, where practical, can help us assess the problem. We will work with you to arrange an appropriate solution.

Your consumer rights
Our products are covered by the consumer guarantees under Australian Consumer Law. This policy does not exclude or restrict those rights, including any entitlement to compensation. For a major failure, you may choose a refund or replacement. For a minor failure, we will provide a remedy as required by law; further rights apply if it cannot be resolved within a reasonable time.

Returning an item
Please contact us before sending an item back so we can provide return instructions. Original packaging is not required to exercise your consumer rights. Where a fault is confirmed, we will cover reasonable return postage costs. We will also arrange return postage at our cost for an incorrect item we supplied.

Refunds
Approved refunds will be issued to the original payment method unless otherwise agreed. Your bank or payment provider may take additional time to process the refund.